HOW TO ORDER

By our online shopping cart

Use our easy shopping cart on our website.
The shopping cart will lead you step by step to check out.
We will accept international orders.
You may call: 81-575-24-1211 or email to confirm availability.
We will contact you if we are out of stock and determine if you wish to do a back order.

PAYMENT

Shopping cart on our website.
(Any checks are not acceptable.)

SHIPPING INFO

For international orders these shipping methods are available.

We offer free insured EMS shipping for all “in-stock” items if your initial order is US$200.00- or more.
EMS (Express Mail Service) thru post office.
Shipping fee will be charged when you would checkout with PayPal.
Reffer to the following.

   Under US$49.99 of order amount : US$30.00 of shipping fee

   From US$50.00 to US$99.99 of order amount : US$25.00 of shipping fee

   From US$100.00 to US$199.99 order amount : US$20.00 of shipping fee

Most items are sent from our office in Japan by EMS within 2 business day.
We will provide you the tracking numbers by e-mail upon completion of the shipment.

For special request, we can ship your order by UPS world wide.
Actual rate may vary according to dimensional weight, we will inform you actual shipping fee.

• You will be responsible for any and all Customs fees and taxes incurred in shipping outside Japan.
• Before you would make orders, please check with the customs bureau in your country if you are unsure about any commodity-specific import regulations or restrictions.
• Japan Blades cannot be held responsible for any items quarantined, destroyed, or otherwise not delivered as a result of an import restriction in any country.
• We can not ship any knives with hand-guard to Russia because they can not be passed the customs in Russia.

CANCEL

You may cancel your order before it ships. Refunds will be issued less our Paypal fee.
Cancellation is not possible after your order had shipped.
Please follow our return policy if your order has already been shipped.

RETURN & EXCHANGES

If there are any damage or problems with your order, please inform us within 7days of receipt of the shipment.
No exchanges or returns will be accepted after 7days from original date of receipt.
You must email us to obtain RMA # before we will accept any return or exchanges.
Returned items must be returned in

• original condition.
• original packaging
• unused condition

Refunds will be issued less our shipping fee and Paypal fee.
If you have any questions, please email us info@japan-blades.com
Please ship any unsatisfactory products, along with a copy of your invoice with RMA# written on it.
and clearly marked on the return shipping label to:
Japan-Blades/Kitasho Co., Ltd.
Attn: Return Dept
5-11-11 Sakae-Machi, Seki-City,
Gifu-Pref., Japan 501-3253